Intake Manager

Brief Description

The Intake Manager plays a critical role in supporting Gospel Rescue Mission (GRM) by overseeing the intake process and supervising Intake Advocates. This role ensures a safe, welcoming environment while delivering high-quality supportive services. The Intake Manager is responsible ensuring the gathering information, assessing individual needs, and determining the appropriate services or resources for each guest. Responsibilities include, but are not limited to:

General Activities

• Oversee comprehensive initial assessments of potential guests, including thorough inspections, inventories, and documentation of personal belongings
• Warmly greet and professionally engage with all guests, including visitors, volunteers, vendors, staff, donors, community groups, church representatives, and public officials
• Train, supervise, and support Intake Advocates and related staff in alignment with GRM’s values and operational standards
• Oversee the intake questionnaire process, ensuring accurate completion and consistent application of intake procedures
• Ensure proper storage, tracking, and security of guest property in accordance with GRM policies and procedures
• Oversee the accurate entering and maintaining of guest records in the database
• Under the direction of the Program Director, uphold GRM’s Standard of Excellence, and actively foster a culture of service and accountability within the Guest Services Team
• Maintain strict adherence to HIPAA Compliance, Privacy and Security Rules, and GRM’s Confidentiality Policy
• De-escalate emotionally or physically adverse situations using appropriate crisis intervention, conflict resolution, and redirection techniques
• Respond promptly and effectively to emergency situations involving medical, emotional, or physical needs
• Coordinate with Security personnel and IT Security to protect the integrity of GRM facilities, especially during emergencies
• Report any safety or security concerns to the Safety & Security Manager and the Program Director
• Ensure compliance with all legal and regulatory requirements, internal policies and procedures, and the GRM Code of Ethical Conduct
• Record, track, and report intake-related outcomes and performance metrics as outlined in the department playbook
• Perform other duties as assigned
  
  

Essential Experience, Skills, And Competencies

• Self-motivated and proactive, with the ability to work independently and manage responsibilities without direct supervision
• Empathetic and supportive, demonstrating strong mentorship and leadership capabilities
• Proactively seeks to challenge the status quo to enhance service delivery, efficiency, and program effectiveness
• Comfortable with ambiguity; exercises mature judgment, strong problem-solving, and effective conflict resolution skills
• Excellent time management abilities; highly organized and capable of setting priorities in a fast-paced environment
• Demonstrates flexibility and resilience under pressure, including in high-stress or unpredictable situations
• Committed to working with diverse populations, providing services with cultural sensitivity, and maintaining a non-judgmental and non-discriminatory approach
  
  

Focus

• Collaboration – Work effectively and cooperatively with staff, volunteers, and partners to provide integrated, holistic care and support for GRM guests
• Compassionate Service – Delivers empathetic, judgment-free service that upholds the love, grace, dignity and respect of every guest, reflecting GRM’s Christ-centered mission
• Communication – Maintains clear, accurate records and fosters open, respectful communication with guests, colleagues, and external organizations
  
  

Professional Development

• Satisfy all pieces of training as assigned by the manager (onboarding, basic training, OPPD, etc.)
• Achieve weekly, monthly, quarterly, and annual success goals as approved and by GRM benchmarks and strategic plan
• Attend staff meetings or other meetings as directed
  
  

Requirements

• Bachelor’s degree preferred or 2 years of leadership experience in social services or related field
• Certification in Peer Support preferred
• Professional phone, in-person, and written communication skills
• Effectively works on multiple tasks simultaneously
• Proficient computer abilities using Microsoft Office and web-based management systems
• Proficient listener and problem-solver
• Ability to establish a positive rapport using sincerity and professionalism
• Maintain a valid Arizona Driver’s License and have a clean driving record
• Bilingual English/Spanish a plus
• Must be a Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all
  
  

Physical Demands

• This individual may encounter individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone
• Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds
  
  

Mental Demands

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care
  
  

Employment Status

• Full-time 40 hours per week exempt
• Eligible for paid time off; eligible for benefits
• BFOQ (Bona Fide Occupational Qualification) Faith-aligned
  
  

Reports to: Program Director

Starting rate of pay: $40,000.00

Summary

Consistent with our formation and purpose, all employees of GRM, upon hire and continuously while employed must:

• Have a personal relationship with Jesus Christ as Lord and Savior
• Agree in principle and practice with our Statement of Faith
• Uphold our Mission, Core Values, and our Christian Code of Conduct, maintaining a lifestyle of integrity, honesty, and responsibility
• Role-model Christ-like attributes and values through our personal actions, words, and attitudes
  
  

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor. Everything we do in this ministry should be centered on the will of God and honor the name of Jesus Christ.

Gospel Rescue Mission's policy is to complete a background check, drug test, and motor vehicle authorization for applicants in the conditional offer stage.