Claim Operations Associate I

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American's focus on the trucking industry started in the early 1990s with the development of a trucking physical damage policy. Backed by the financial strength of the Company, but solely built and focused on the trucking industry, the Trucking Division has grown to be a leader in providing best-in-class truck insurance products to independent contractors.

The Division is dedicated entirely to trucking. That means whomever you work with is only talking trucks. All day. Every day. Great American's Trucking Division provides the products and services needed by the long-haul trucking industry, particularly independent contractors, to get them back on the road faster.

Great American is currently seeking a Claims Operations Associate to join our downtown Cincinnati, OH office. This position is offering a hybrid schedule after our initial training period.

Hours

• Monday - Thursday: 8AM - 5PM
• Friday: 745AM - 330PM
  
  

Essential Job Functions And Responsibilities

Provides clerical support to Claims department including:

• Pulling files.
• Reviewing data and text associated with claims files.
• Scans and indexes documents.
• May assist with and/or create general correspondence.
• May perform mail/file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains/purges documents according to record retention guidelines and distributes files/file systems.
• May assist Claims department:
• Set up claims files.
• File correspondence and other material related to the claims records, as directed
• Locates policies.
• Obtain coverage information from policies.
• Investigate discrepancies in the information gathered.
• Enter information into system(s).
• Order reports.
• Updates claims files and maintains, corrects, and/or updates data using office technology.
• Prepares and maintains records, registers, and schedules.
• Performs other duties as assigned.
  

Job Requirements

Education: High school diploma or equivalent

Experience: Generally, 0 to 2 years of related experience.

Business Unit

Trucking

Benefits

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.