Claims Director – Commercial Auto Property Damage and Bodily Injury

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

CLAIMS DIRECTOR - Remote opportunity

Does your commercial auto claims management job feel stale? A process driven organization can lose sight of the true purpose of managing claims -- good outcomes on each claim. Managing in that processing environment can feel robotic.

Strategic Comp is a growing workers’ compensation and commercial auto insurer with dedication to and pride in outstanding claims outcomes. Our profitability proves that our approach works. Most of our strongest competitors over the years, all of them process driven in their claims handling, are no longer in business.

Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey. This clearly indicates the passion and energy our staff has for our company and for the job they do. A big reason for these successes is due to our careful matching of the right job with the right person.

Here’s who we are. Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses. The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and NASDAQ under the symbol “AFG”.

Here’s what we do. We provide workers’ compensation and commercial auto coverage for mid-to large-sized companies, using our deductible program. Our service in claims and loss control is second to none. We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90 %, meaning they enjoy working with us too!

Our approach to claims handling is smart, proactive, well thought out, and carefully orchestrated. To make sure that this happens with EVERY claim, we need strong managers overseeing the claims process and customer service. The result of this approach is that our renewal retention is outstanding, as is our low employee turnover. Once our clients and employees experience our way of working, they want no substitute.

Here’s what you would be doing if hired for the position. Strategic Comp is currently searching for a Claims Director who will be responsible for the oversight and activities of a team of claims professionals in our Commercial Auto department. The person hired for this position will be responsible for the day-to-day work and activities of the team. Additionally, the Claims Director will be responsible for the performance, development and coaching of staff, including continuous learning and development of their team.

The Claims Director will primarily work from their home and will be required to attend quarterly claim meetings in Cincinnati with overnight travel. If based in Cincinnati headquarters, the Claims Director will work a hybrid schedule.

Responsibilities

We are looking for a unique person to serve as our next Claims Director. We need someone who will help and direct when needed, a group of technically strong, carefully selected senior-level adjusters handling Commercial Auto claims nationwide to:

• Focus on fresh, creative approaches on every claim.
• Communicate effectively and develop strong relationships with their team members.
• Provide technical guidance and direction to team members with special emphasis on litigation.
• Plan for and ensure that budget and performance targets are met.
• Interact with and make recommendations to executive management, underwriting and marketing on internal and external issues of strategic importance.
• Affect settlements and reserves within prescribed limits of authority and submit recommendations to Divisional Vice President on cases exceeding personal authority.
• Performs other duties as assigned.
  
  

Physical Requirements

• Sedentary (requires prolonged sitting and use of a computer)
• Occasional Travel (requires some overnight travel)
  
  

Job Requirements

• Minimum 18 years of experience in commercial auto property damage and bodily injury claims is required.
• Minimum 8 years of direct Commercial Auto team management experience is required, including direct handling or oversight of complex litigation, PIP and Med Pay claims.
• Extensive background in coverage analysis, reserving, claims investigation, and litigation management is required.
• Exceptional written and verbal communication skills are required.
• Ability to work with a variety of internal and external contacts is required.
• Current P&C licenses in Texas and Florida are required with the ability to obtain other jurisdictional licenses as required due to nationwide scope of claims inventory.
• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Juris Doctorate preferred.
• Typically manages 2 or more reports.
  
  

Business Unit

Strategic Comp

Benefits

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.