What are the responsibilities and job description for the Outbound Call Center Rep position at Guy Roofing?
The Outbound Call Center Representative will play a fundamental role in achieving our ambitious revenue growth objectives. The role is to seek new business opportunities by contacting and developing business relationships with potential customers.
RESPONSIBILITIES:
- Develop new business via telephone and mass communication such as email and social media to introduce company and identify appropriate buyers within the target market.
- Follow up on leads and conduct research to identify potential prospects.
- Build and cultivate prospect relationships by initiating followup communication to move opportunities through the sales funnel.
- Manage lead data for new prospective clients in CRM system, ensuring all communications are logged and information is accurate.
- Respond to telephone and electronic communications.
- Perform word processing, photocopying, faxing, data entry, scanning, and other administrative duties.
QUALIFICATIONS:
- High school diploma or equivalent
- 13 years’ experience in customer service role.
- Minimum of 13 years Inside Sales experience required
- Knowledge of customer service practices and principles.
- Strong oral and written communication skills.
- Professional personal presentation.
- Strong organizational skills and attention to detail.
- Must possess problem solving approach to daily duties.
- Demonstrated ability to meet and/or exceed determined sales and activity quotas
- A proven track record of strong client relationships
- Extensive knowledge of computer software (Microsoft Office Suite Word, Excel and Power Point), and computer hardware.
- Ability to multitask, prioritize, and manage time effectively
- Strong B2B experience to include good listening skills
PERKS:
- Health, Dental and Vision offered after 90 days
- 401K with match offered after 6 months
- Paid Holidays and Vacation
- Weekly Pay
- Business Casual Attire
About Guy Roofing
Guy Roofing is among the largest and fastest-growing roofing companies nationwide. Headquartered in Spartanburg, South Carolina, Guy Roofing provides commercial, industrial, and residential roofing services. Founded in 1970, we have over 50 years of experience in the roofing industry, and remain a family-owned-and-operated corporation to date.
