Customer Service Representative

Position: Customer Service

Pay Rate: $21.45 /hourly

Location: Fresno, CA

Schedule: Monday - Friday | 7:00am - 3:30pm

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive experience. This role requires strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

• Receive and process customer orders accurately via phone and email
• Provide exceptional customer service with a professional and courteous phone manner
• Enter orders and customer information into internal systems with high accuracy (excel)
• Utilize strong 10-key skills for efficient data entry
• Post customer payments in Excel and support daily A/R functions
• Serve as a reliable backup to the A/R team, assisting with collections and account reconciliations
• Other administrative tasks and duties as assigned

Qualifications:

• 2–3 years of experience in customer service, specifically in order taking
• Excellent verbal and written communication skills
• Strong proficiency in data entry and Microsoft Excel
• Experience with 10-key (8500 )
• Familiarity with basic accounts receivable procedures is preferred
• High attention to detail and accuracy
• Ability to multitask and work independently in a fast-paced environment