IT Support Technician II

• Position Title: IT Support Technician
• Location: Petersburg, VA 23806
• Interview: In-person (This position requires 5 Days a week of on-site support.)
• Work: Onsite

Description:

You will provide hands-on, on-site technical assistance to technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

Skills

• Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
• Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
• Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
• Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
• Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
• Customer Service: Patience, empathy, and a helpful attitude when assisting users.

Nice to have skills:

• MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
• Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.

Job Type: Contract

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Experience:

• Windows: 4 years (Required)
• Desktop support: 4 years (Required)
• WPA2/3: 3 years (Required)
• IT support: 3 years (Required)

Ability to Commute:

• Petersburg, VA 23803 (Required)

Ability to Relocate:

• Petersburg, VA 23803: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $35