What are the responsibilities and job description for the Field Service Technician (Tier II) position at Info origin Inc?
- Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to technology users.
Skills Required:
- Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
- MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
- Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
- Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
- Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
- Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
- Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
- Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
- Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
- Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
- Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
- Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
- Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years
- This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within ITSM tool.
- The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus.
- This position requires a Tier II support level.
Job Type: Contract
Pay: $30.00 - $40.00 per hour
Experience:
- MacOS: 3 years (Preferred)
- Wireless Networking: 3 years (Preferred)
- Windows 10/11: 3 years (Preferred)
Work Location: On the road
Salary : $30 - $40
