What are the responsibilities and job description for the Product Operations Manager position at KellyMitchell Group?
Job Summary
Our client is seeking a Product Operations Manager to join their team! This position is located in Bellevue, Washington.
Duties
Our client is seeking a Product Operations Manager to join their team! This position is located in Bellevue, Washington.
Duties
- Build and lead a high-performing product operations team focused on client enablement, support, and operational excellence
- Develop proactive, data-driven support processes to ensure clients achieve maximum value from AdTech products, including DSPs, publisher apps, data platforms, and ad measurement tools
- Partner with product teams to relay client feedback and influence roadmaps
- Collaborate with AdOps teams to optimize campaign setup and troubleshooting workflows and align with sales teams to meet client goals and streamline operational workflows
- Implement tools and technologies to enhance support efficiency
- Establish feedback loops to identify trends, improve processes, and optimize client interactions
- Define and track key performance metrics for product operations and client support
- Showcase successful client use cases to celebrate wins and highlight impact
- Bachelor’s degree in Marketing, Business, or a related field is preferred
- 5 years of experience in the AdTech industry, with a focus on Ad Operations, product operations, or similar roles
- Expertise in AdTech platforms, data segmentation, and ad measurement tools
- Strong knowledge of programmatic advertising workflows, including DSP and publisher operations
- Proven experience setting up and managing incident management processes
- Exceptional communication skills with a client-first approach to problem-solving
- Proficiency in tools like Jira, Zendesk, or other support platforms
- Medical, Dental, & Vision Insurance Plans
- 401K offered
Salary : $66 - $86
