What are the responsibilities and job description for the Customer Service Representative position at LHH Recruitment Solutions?
LHH Recruitment Solutions is currently seeking a dedicated and detail-oriented Customer Service Representative for a role in Suffolk County on Long Island. The ideal candidate will thrive in a high-volume work environment, delivering exceptional customer service with a focus on efficiency and accuracy. Experience with EPIC and Cisco systems is preferred. Bilingual fluency in Spanish is a plus.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve customer issues efficiently, providing accurate information and solutions.
Document customer interactions and transactions in the EPIC system.
Manage high-volume inbound and outbound calls using Cisco telecommunication systems.
Collaborate with other departments to resolve complex customer concerns.
Maintain a positive and empathetic attitude toward customers at all times.
Assist in developing customer service protocols to enhance the customer experience.
Follow up on customer inquiries to ensure resolution and satisfaction.
Handle customer complaints with patience, and escalate when necessary.
Qualifications:
High school diploma or equivalent; Associate's or Bachelor’s degree preferred.
Previous experience in a high-volume customer service environment.
Proficiency with EPIC software and Cisco systems is strongly preferred.
Bilingual in Spanish is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Hours:
Monday through Friday
9:00am-5:00pm
Worksite Type:
100% Onsite
Employment Type:
Direct hire/Permanent
Benefit offerings may include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
At LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a Recruitment Specialist today by submitting your resume via the Apply button.
Pay Details: $21.00 to $23.00 per hour
Search managed by: Coral Dunn
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $21 - $23
