Resident Relations Manager

Lone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects in the Big Sky region.

https://www.lonemountainland.com/

Position Summary

Reporting to the Senior Housing Manager, the Resident Relations Manager helps to oversee the Housing Program offered to year-round and seasonal employees of LMLC Operations, LLC. They are responsible for maintaining the properties by investigating and resolving resident complaints, enforcing rules of occupancy, inspecting the units regularly for cleanliness and policy violations, checking in and out employees and completing repairs, planning renovations, and contracting with vendors as needed.

Responsibilities

• Oversee the employee housing and overall program for LMLC year-round and seasonal employees. 
• Work with employees regarding housing needs, roommate options, questions, concerns, and costs for different units and ultimate placement.
• Assign housing units to incoming residents as needed. 
• Ensure housing units meet LMLC’s cleanliness standards prior to each employee moving into their assigned unit.
• Strives to make the living experience, particularly the first and last impressions, of the very highest quality. 
• Understand and apply all property safety and security procedures to always maintain a secure and safe environment for employees and staff.  In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate individuals. 
• Work closely with Property Management Team on housing questions, repairs / issues and maintenance work orders. 
• Be dependable and available to work within the Club’s housing units on weekends, nights and/or holidays based only on business demands. 
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience & Skills

• Minimum of 2 years of experience managing employee housing either at a college or university, apartment rental complex, or other relevant experience. 
• 1-2 years of experience in Property Management or other relevant work experience preferred.
• Property management license and certification or ability to obtain within 90-days of start date. 
• Ability to assess and troubleshoot basic maintenance and repairs as well as involve others when necessary in pursuit to preserve asset and ensure resident experience is exemplary.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. 
• Ability to interact efficiently with residents, peers, management, and vendors. 
• Be able to work evenings and weekends when needed. 
• Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community.
• Project a favorable image of LMLC Operations, LLC always.
• Treat all company property, supplies, and equipment responsibly.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat tenants, guests, vendors, and co-workers with professionalism and respect always.  
• Communicate regularly and effectively with all co-workers, supervisors, managers, and directors.

Certificates & Licenses

• Valid State Driver’s License 

*The Resident Relations Manager, will be eligible for up to $1000/month for a vehicle stipend*

Benefits Offered

Medical, Dental, and Vision

Flexible Spending Account

Health Savings Account with Employer Contribution

Employee Life Insurance – paid by Employer

Voluntary Life & AD&D Insurance options

Long Term Disability – paid by Employer

Short Term Disability – paid by Employer

401K Retirement Plan with Employer Match

Identity Theft Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

Employee Assistance Program

Paid Time Off

Free Ski Pass - subject to availability at time of hire

LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.