What are the responsibilities and job description for the Concierge - Bellagio position at MGM Resorts International?
THE JOB
As a Concierge at Bellagio, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
DAY-TO-DAY
Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, MGM Rewards, casino events, property promotions, etc
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
Opportunity to increase earnings through shared commission structures and direct tips
WHAT WILL MAKE YOU STAND OUT
One (1) year previous experience working in customer service
Previous sales experience
AAA / Mobile / Forbes guest service standards experience in a hotel/resort setting
THE IDEAL CANDIDATE
Proficient in utilizing a variety of technology tools and platforms to streamline tasks and enhance productivity
Excellent organizational skills, with particular attention to detail
Effective listening abilities with strong judgment skills
Strong customer service and interpersonal abilities enabling effective communication with diverse business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
