Care Coordinator

The Residential Care Coordinator is a para-professional position with responsibility for the general operation within a group home and/or supported apartment setting. Primary duties are to promote a supportive, family- like environment, provide supervision of Residential Care staff, Coordination of resident health care and monitoring and scheduling of systems as required to meet accreditation and state and fed regulatory requirements

Education and Experience Requirements

            Required:         Ability to communicate effectively

      Driving Requirements:

•  Valid Wisconsin driver's license and appropriate auto insurance coverage as required by North Central Health Care.
• Must have the use of a personal vehicle.

            Preferred:         Current Certified Nursing Assistant certificate from the Wisconsin Nurse Aides Registry

                                       One to three years’ experience in the human services field.

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Essential Duties and Responsibilities:

Provides Care Coordination and general direction and supervision to Residential Care Assistants and/or Care Coordinator Assistant in relationship to individual resident care and service provided.

Maintains a case load within one setting.

Communicates and maintains regular contacts and positive relations with Guardians Payees and MCO.

Notifies concerns and follow ups in relation to consumer changes, occurrences, or concerns to guardian, MCO, and Program Director.

Develops and monitors residents’ living ISP, behavioral plans, outcomes, progression and regression.

Updates Residential Care Assistants of changes in plans and holds care planning meetings as needed. Coordinates Resident overall plans of care IE: resident reviews and functional screens, medical appointments, and consent related to services.

Completes follow-up with paperwork following all medical appointments.

Completes and reviews resident documentation.

Assists in the completion of quality monitoring efforts.

Monitors Site Systems.

Maintains relationship and communication with property owners as needed within property maintenance.

Supervision of the Residential Care Assistant and Residential Care Coordinator Assistant.

Maintains regular and predictable on-site attendance

Other Responsibilities:

• Perform other work related tasks as required as assigned

Competencies

Organizational Expectations and Competencies

Completes annual leadership, job specific and core competencies as required by North Central Health Care and/or various regulatory agencies based on entity and/or job title.

Provides Person-Centered Service

• with a proactive approach and caring attitude.
• by fostering a culture of trust and safety.
• that is values and respect based.
• that offers choice, input and involvement.

Adheres to professional boundaries, ethics, confidentiality and privacy practices, policies, procedures and regulations.

Knowledge of all regulatory and accreditation standards along with federal, state, and local codes needed to

perform job duties.

• Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values.

• Considers, prioritizes, and takes action on the needs of both internal and external customers.
• Organizes and executes work to meet organizational goals and objectives while meeting quality standards, following organizational processes, and demonstrating continuous commitment.

• Works well with others on the team and across the organization to achieve personal goals, team goals, and organizational goals.

• Takes responsibility for individual actions in order to achieve consistent results.
• Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select

best possible courses of action.

Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.

• Adjusts thinking and behavior in order to adapt to changes in the job and work environment.
• Effectively and appropriately interacts and communicates with others to build positive, constructive,professional relationships.

• Tailors communication style based on the audience.
• Develops and maintains internal and external trusting, professional relationships.
• Asks questions and listens to better understand and build rapport.
• Seeks to obtain knowledge and improve performance while supporting others in doing the same.
• Partners in a manner that results in positive business outcomes, while maintaining strong relations with others.

Clinical  Competencies

Not a clinical position

Department/Program Specific Competencies

• Educated on communication with nonverbal individuals or individuals with limited verbal skills
• Educated on prevention and management of behavior that is harmful to self and others

Job Specific Competencies

Communicates effectively in oral and written communication.

Performs ordering, maintenance and monitoring medications for residence in TIER according to doctor orders. Maintains flexible work hours to accommodate shifts to meet consumer needs, ensure attendance to

consumer meetings or appointments, and ensure care needs are met.

Completes and reports monthly QI to: Funding Source, Residential Manager and Program Director

Reviews and completes census to ensure accuracy.

Manages and tracks residents’ personal accounts and facility funds.

Communicates and maintains regular contacts and positive relations with Guardians Payees and MCO.  Notifies concerns and follow ups in relation to consumer changes, occurrences, or concerns to guardian, MCO, and Program Director.

Maintains positive relationship with guardians, payors and MCO.

• Demonstrate organizational, leadership, management, clinical, department, program, common position and job specific competencies as required by North Central Health Care and/or various regulatory agencies based on job title. 
• Complete organizational, leadership, management, clinical, department, program, common position and job specific education as required by North Central Health Care and/or various regulatory agencies based on job title.
• Qualifications and provision of care are in accordance with national acceptable standards of practices pertinent to role based on job title.
• Knowledge of regulatory and accreditation standards along with federal, state and local codes pertinent to role based on job title.

Core Value Standards of Behavior

It is expected that all employees will demonstrate behaviors that support excellence as defined by North Central Health Care’s Core Value Standards of Behavior. 

Physical and Working Environment

• Light Work: Intermittent lifting. Must be able to lift a minimum of 10 pounds unassisted.

Physical Activities: List the minimum % of time required for each Physical/Mental Requirement.

Exposure to Hazards:

• Moderate exposure to workplace hazards.

Working Conditions:

• Indoors
• Outdoors
• Background Noise
• Tight Spaces and/or Close Quarters
• Subject to one or more of the following conditions that affect the respiratory system: Fumes, odors, dust,mist, gases or poor ventilation.
• Exposed to infectious diseases or other possible infectious materials including: blood, fecal matter, OPIM...
• Required to function around high behavioral or physically disruptive individuals

Travel Requirements

Frequency: Frequent

Type of travel: Not specified

Nature of travel: Not specified

All requirements of the described position are subject to change over time where I may be required to perform other duties as requested by NCHC. Further, I acknowledge that this job description is neither an employment contract.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.