What are the responsibilities and job description for the Welcome Center Representative position at OLD COLONY YMCA?
Education/Experience/Physical Requirements
· Consistently positive, helpful and empathetic demeanor
· Multi-task oriented, flexible takes initiative.
· Effective communication and organizational skills.
· Minimum 18 years of age.
· High School diploma or equivalent.
· Customer service and fitness experience.
· Word, PowerPoint, Excel experience.
· CPR/AED certified
· Ability to lift and carry at least 45 pounds.
· May be required to stand for extended periods of time
YMCA COMPETENCIES (Leader):
- Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
- Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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