What are the responsibilities and job description for the Welcome Center Representative position at OLD COLONY YMCA?
JOB FUNCTION:
- Program/Department Responsibilities
Service Skills:
- Follow the staff dress code for position.
- Greet members and guests.
- Show interest in their concerns
- Know members’ names and use them in their presence.
- Ask “satisfaction questions” about program and service.
- Listen to suggestions and respond promptly.
- Address complaints/concerns immediately.
- Provide information on facility, services and programs.
- Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.
- Serve as a liaison between members and program supervisors.
- Answer telephones.
- Be alert to safety factors and potential hazards.
- Look for ways to improve performance.
Relationship Skills:
- Make members feel comfortable and at ease.
- Be open, friendly and approachable to members.
- Initiate interaction with and between members.
- Ask about family, job, hobbies, get to know them personally.
- Ask about the goals: progress and satisfaction.
- Introduce members to other members and staff.
- Invite members to participate in programs.
Member Involvement Skills:
- Be knowledgeable about program areas and share information with members.
- Be knowledgeable about the OCY, its programs and policies.
- Encourage participation in facility and program orientations.
- Be informed and up-to-date on latest developments in your field.
- Acquaint members with other OCY programs and benefits.
- Recommend participation in a variety of programs.
- Be able to articulate the OCY’s mission, value and benefits.
Welcome Center Representative
Old Colony YMCA -
Middleboro, MA
Welcome Center Representative
Old Colony YMCA -
East Bridgewater, MA
Welcome Center Wellness Representative
Old Colony YMCA -
Easton, MA
