What are the responsibilities and job description for the Payment and Transactions Specialist I or II position at Our Community Credit Union?
Job Summary:
Accountable for handling assigned tasks and duties within the payments and transactions side of the accounting department. Responsible for processing electronic payments and deposit transactions that support a variety of service channels. Ensures all job responsibilities are being efficiently and accurately performed; exemplary internal customer service is being provided and immediately notifies management of issues affecting operations.
Essential Job Functions & Responsibilities:
- Item processing and Research & Adjustments - Assists with ACH and share draft exception processing and Check21 return items throughout the day. Review and maintain core system's File Maintenance data to ensure member ACH transactions process efficiently. Also assists with the processing of death notifications, reclamations, EFT/Regulation E disputes.
- Reconciliation of the Credit Union's cash accounts at other depository institutions to the general ledger
- Wires - Timely processing of incoming and outgoing wire transfers, drawdown wire transfers, and international/foreign currency wire transfers. Review wire forms and general ledger for accuracy and completeness.
- ACH Originations - Assist with processing new/change/cancel ACH Origination and Same Day ACH Origination requests in core system. Review ACH origination forms for accuracy and completeness.
- ACH Distributions - Process and load into core system all ACH distribution requests taken by member-facing staff.Weekly Submission of Branch Cash Orders
- Stop Payments
- Assist with reviewing ACH Stop payments for accuracy loaded into core system by member-facing staff. Advise staff on proper procedures for ACH Stop payments.
- Assist with processing unauthorized and/or revoked ACH member transactions.
- Assist with processing stop payments on Credit Union Cashier's Checks
- Monthly, process all stale Credit Union Cashier's Checks. Communicate to supervisors outstanding listing of stale Credit Union Checks. Annually, assist with the escheatment process of stale Credit Union Cashier's Checks to the State.
- Provides informed, professional assistance to others in the Credit Union regarding ACH, Wire, Share Drafts, FedNow transfers.
- Cross-training and serve as a back-up to other positions within the department.
This includes:
- Daily Shared Branching and ATM/debit card batch balancing
- Processing Accounts Payable
- Reviewing and reconciling general ledger clearing accounts
- Posting the Credit Union's checks and electronic deposits to the appropriate general ledgers
Performs other duties as assigned.
Performance Measurements:
- Ability to complete essential functions and responsibilities within the prescribed time frames with zero errors.
- Ability to identify appropriate data sources and understands which reports and tools to utilize for each given situation.
- Oversee and follow through with assigned duties in a timely manner.
- Develop an understanding of NACHA Rules and other regulations in the payments industry.
- Develop a basic knowledge of general ledger reconciliation, and debit & credits.
- Responsible for ensuring compliance with OURCU policy and procedures, applicable statutes and federal regulations. Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC and Privacy.
- Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality.
- Develop an understanding of credit union history, philosophy and organization.
- Represent OURCU in a professional manner and adhere to OURCU's Mission
- Be supportive of OURCU's goals and decisions as they relate to position.
- Be focused, positive, and dedicated to the team concept. Is a team player and respectful of Credit Union employees and members.
- Able to work without site supervision in following priorities, meeting deadlines and managing job duties.
- Ensure that work area is clean, secure and well maintained.
- Other duties as position grows.
Knowledge, Skills and Abilities:
Experience:
Level 1:
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required. 2 years of experience in a similar or related role preferred.
Level 2:
Two years to five years of similar or related experience preferred, preferably in financial institutions or related experience
Education:
High School degree or equivalent for both Level I and II
Credentials:
Level I:
ACH Network Certificate is required; if you do not have this certification currently, you will be required to obtain this certification within 24 months of hire.
Level II:
AAP, NCP or AFPP accreditation preferred or must be working towards earning credential. ACH Network Certificate required 18 months required from the date of hire.
Knowledge and Skills:
Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Confidentially Maintain member confidentially and follow OURCU's policies and procedures regarding confidentiality and privacy.
Other Skills and Knowledge
- Nacha Operating Rules & Guidelines.
- Proficiency with Excel spreadsheets.
- Detail-oriented.
- Organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately.
- Experience working with core banking systems.
ADA and Physical Requirements:
Physical Requirements: Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
We are an Equal Opportunity Employer. If at any time during the application process you require assistance or need an ADA accommodation, please contact human resources at hrteam@ourcu.com This employer utilizes E-Verify in correlation with Homeland Security to verify for employment status.
As part of our employment process we require a criminal background check and credit check.
Salary : $22 - $31
