Research And Development Specialist

Job Title

R&D Enterprise Tools Operations Specialist

About the Role

We are a global R&D operations team focused on internal digital innovation, productivity, and operational excellence. Our mission is simple and high-impact: reduce complexity, standardize tools and processes, and remove administrative friction so scientists and engineers can focus on developing innovative products for patients.

We are hiring an R&D Enterprise Tools Operations Specialist to join our global support organization. This role is a critical enabler of R&D productivity, responsible for executing system requests, supporting enterprise tools, ensuring compliance, and continuously improving and automating operational processes.

This is not a basic support role. Success requires strong execution, attention to detail, curiosity about how R&D organizations function, and the ability to identify opportunities to digitize and automate manual work.

Key Responsibilities

• Execute enterprise tool and system requests for R&D users, ensuring accuracy, compliance, and timely delivery
• Provide professional, responsive, and empathetic support to scientists and engineers across a global organization
• Serve as a subject matter expert for one or more enterprise R&D business applications
• Develop deep understanding of R&D processes such as records management, lab data handling, change requests, and system access workflows
• Ensure data integrity and strict adherence to regulated R&D processes to support audits and inspections
• Build organizational know-how to anticipate customer needs and proactively improve support outcomes
• Identify manual or inefficient steps in existing processes and propose digitization, automation, or workflow improvements
• Apply automation, scripting, or AI-enabled solutions where appropriate to reduce administrative burden
• Collaborate closely with a diverse, global support team to maintain high service standards

Required Qualifications

• Bachelor’s degree in a technical, scientific, or business-related discipline
• Minimum 2 years of professional experience in operations, application support, system administration, or technical support roles
• Excellent written and verbal English communication skills, supporting a global user base
• Strong ability to quickly learn new systems, tools, and business processes
• Proven ability to execute complex, detail-oriented tasks accurately and consistently
• Demonstrated ability to work effectively in a global, hybrid, or virtual team environment

Preferred Qualifications

• Experience supporting enterprise business applications such as:
• SAP
• Electronic Document Management Systems (EDMS)
• Learning Management Systems (LMS)
• Project or portfolio management tools
• Exposure to regulated environments such as R&D, life sciences, pharmaceuticals, or biotechnology
• Experience or education related to:
• Process automation
• Scripting or workflow tools
• Databases or data structures
• AI tools or prompt engineering
• Familiarity with Google Workspace, Microsoft Office Suite, and Cornerstone

What Success Looks Like

• R&D users experience faster, smoother system support with minimal rework
• Manual processes are steadily reduced through automation and standardization
• Data quality and compliance standards are consistently met or exceeded
• Scientists spend more time on science and less time on administration

Why Join Us

You will work at the center of R&D operations, directly enabling innovation at scale. This role offers exposure to enterprise systems, regulated environments, automation initiatives, and global collaboration, with clear opportunities to grow technical and operational expertise.