Players Club Representative

$750 Hiring Bonus for new Team Members plus $60 in gas gift cards during our onboarding process. 

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively seeks and opens new Players Club accounts which may include building a rapport with patrons on the gaming floor
• Greets customers as a representative of Prairie Band Casino & Resort and provides information concerning casino programs and amenities, hotels and restaurants, and the Players Club program
• Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts and maintains inventory control records
• Ensures accuracy of gaming patron data when accessing account information
• Must project professionalism, and a consistently friendly and outgoing personality
• Greets buses, distributes Players Club cards and requested coupon packages to passengers
• Ensures Players Club area is clean and free of safety hazards
• Resolves service problems according to established guidelines
• Communicates and reports on guest feedback including specific guest issues and actions taken or suggested actions to resolve the guest issue
• Provides superior and personalized guest service to all gaming patrons
• Functions in Premier Lounge and performs duties of Casino Marketing Administrator or Club Premier Service Host as needed
• Assists with Marketing events and promotions as needed
• Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be at least 18 years of age
• Basic mathematic proficiency
• Excellent customer service skills, prefer at least one year prior customer service experience
• Must be detail oriented and possess basic record keeping skills
• Pleasant and easily understood speaking voice, required
• Have the ability to read, write, speak and understand English, bi-lingual a plus
• At least one year of basic computer experience, preferred
• Must be willing to work both independently and as part of a team
• Available to work a schedule which may include nights, weekends, holidays, and overtime as needed
• Willingness to meet professional appearance standards as prescribed by Prairie Band Casino & Resort Team Member Handbook
• Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• High school graduate or GED

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodation
• Respond to visual and aural cues
• Operate in mentally and physically stressful situations
• Must be able to bend, reach, kneel and grip items while working at assigned area
• Must be able to stand for long periods of time (7-8 hours)
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier
• Able to tolerate areas containing secondary smoke
• Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles:  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

Salary : $15,000