Housing Case Manager

Description

Job Overview: The Housing Case Manager provides clinically appropriate and comprehensive case management services to individuals, youth and/or families experiencing homelessness. The services provided are strengths based and trauma informed. This position is responsible for working directly with participants to assess, plan, implement, coordinate, monitor and evaluate the options and services needed to assist with meeting the participants housing-related needs.

Responsibilities/Duties:

• Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity
• Assists participants in the development of participant-driven housing plans with identified short- and long-term goals
• Empowers participants to become involved in their own planning and goal setting
• Balances the needs of caseload based upon acuity, length of time in program, state of housing stability, etc., supporting 10-35 households at a time
• Assures that specific HUD program goals are consistently being met and provides appropriate levels of case management support to foster transition to the next stage of housing
• Timely data into HMIS database to meet funding requirements and statistical reporting: Completes daily notes, case management logs and all other specific requirements in a timely manner
• Approximately twenty-five (25) hours of direct or indirect participant service contact weekly is required
• Other duties as assigned
• Bending, stooping, walking, standing, sitting and reaching is required.  The team member must be able to lift 25 lbs.
• Be able to travel between locations for meetings and training throughout the local community

Qualifications

Qualifications:

• A Bachelor’s Degree in Social Services or Human Services related field preferred.
• A minimum of three (3) years of experience working with individuals, families and/or youth who may experience severe and persistent mental illness, substance abuse, trauma, domestic violence and/or extreme poverty. Five (5) years of experience is preferred. 
• Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff
• Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity
• Knowledge of and the ability to interpret and apply laws, rules, policies and procedures relating to housing assistance programs
• Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Knowledge and demonstrated ability to provide clinically guided supervision and services related to mental illness, physical disability, substance use, domestic violence and the LGBTQ population.
• Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work
• Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner
•  Ability to exercise independent judgment, using analysis, experience and perspective in solving problems or communicating decisions or actions
• Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others
• Ability to work effectively under pressure in a fast-paced environment
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills
• Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner
• MS Office experience, especially Outlook
• Must pass criminal records check and pre-employment drug screening
• Must have a valid driver’s license and current automobile insurance

Hours needed:

                Business hours, Monday-Friday with weekly on call rotation