What are the responsibilities and job description for the L2 Helpdesk Engineer position at Robert Half?
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.Responsibilities:• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.• Support VMware vSphere and vCenter environments, including setup and maintenance.• Design and implement Azure and hybrid cloud solutions to meet client needs.• Utilize PowerShell to automate tasks and streamline IT operations.• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.• Collaborate with Level 1 engineers to provide guidance and mentorship.• Maintain detailed documentation of processes, solutions, and technical standards.• Participate in root cause analysis and implement long-term fixes to recurring issues.
Salary : $80,000 - $110,000