Project Coordinator (Service Now)

Job Title: ServiceNow (Project Coordinator / Analyst)

Location: Jacksonville, FL (Hybrid)

Duration: Long-term contract

Summary:

Under general supervision, this position supports the intake, coordination, and operational execution of technology initiatives across departments using the ServiceNow Strategic Portfolio Management (SPM) platform. The Technology Project Coordination Analyst serves as a central point of contact for cross-functional teams to ensure projects, demands, and resource plans are accurately established and maintained within SPM. While not a project manager, this role supports project managers and often steps in to provide logistical coordination, stakeholder engagement, and task follow-up when a formal PM is not assigned. The role requires strong collaboration, attention to detail, and proficiency in navigating ServiceNow SPM functionalities.

Examples Of Work:

• Coordinates the intake of new project requests through the SPM Demand Management process.
• Creates and maintains project records in ServiceNow SPM, including demands, projects, resource plans, milestones, and stakeholder records.
• Ensures project data integrity and compliance with governance standards throughout the project lifecycle.
• Schedules and facilitates project meetings, captures action items, and follows up with task owners.
• Works with business owners and project managers to validate timelines, dependencies, and resource needs.
• Assists departments in maintaining up-to-date project records, especially when no assigned project manager exists.
• Supports portfolio and program reviews by generating reports and dashboards from SPM.
• Identifies gaps in project records and actively resolves inconsistencies to maintain alignment with enterprise standards.
• Performs other duties related to portfolio coordination and technology project oversight as assigned.

Knowledge, Skills And Abilities:

Knowledge of:

• ServiceNow Strategic Portfolio Management (SPM) or similar enterprise project management tools.
• Basic project lifecycle phases and project coordination practices.
• Resource planning, task management, and demand intake processes.

Skill in:

• Creating and maintaining project records in digital platforms like ServiceNow.
• Scheduling and organizing meetings with cross-functional teams.
• Preparing summaries, dashboards, and reports for project visibility.
• Using collaboration and productivity tools (e.g., Outlook, Teams, Excel, Word, PowerPoint).

Ability to:

• Work across departments with diverse stakeholders and technical teams.
• Take initiative to maintain momentum on projects lacking assigned PMs.
• Communicate effectively both orally and in writing.
• Adapt to changing project priorities and organizational needs.

Open Requirements:

Two (2) years of professional experience in IT project coordination, portfolio management, or enterprise software systems (ServiceNow preferred).

Licensing/Certification/Registration:

ServiceNow SPM, PMP, or related certifications are desirable but not required