What are the responsibilities and job description for the Scheduler position at Southwoods Health?
Scheduler – Physician Office
Due to recent growth Southwoods Health is hiring a scheduler to schedule physician office appointments, this position will work in our main office The Southwoods Executive Centre.
Essential Duties:
Due to recent growth Southwoods Health is hiring a scheduler to schedule physician office appointments, this position will work in our main office The Southwoods Executive Centre.
Essential Duties:
- Responsible for handling inbound and outbound patient calls with primary responsibility of scheduling encounters, accurately capturing patient demographic information, and verifying insurances through a pre-registration process. Often the first interaction with patients and he/she is responsible for ensuring the patient receives excellent customer service experience.
- Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect caller to requested party.
- Schedule patient appointments.
- Updates patient demographics and registers patients accurately for services using insurance verification software.
- Sends physician referrals to receiving office or facility.
- Provides self-pay patients with required estimates and completes documentation for the physician’s office.
- Answer questions and provide information in person and via telephone.
- Update patient information and insurance in chart or EMR.
- Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
- Perform other duties as assigned.
Qualifications:
- Training or courses in business office activities, computer skills, and medical terminology.
- Effective communication skills, ability to problem solve, and great attention to detail.
- Excellent customer service and de-escalation skills.
- Maintain professional demeanor at all times, strong ethical and moral principles.
- Preferred 1-2 years’ scheduling experience
Full-time, Monday – Friday 7:30am-4:00pm.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
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