What are the responsibilities and job description for the Administrative Coordinator I position at State of South Carolina?
Mission Statement:
The mission of the State of South Carolina Department of Insurance is to protect the insurance consumers, the public interest, and the insurance marketplace by ensuring the solvency of insurers; by enforcing and implementing the insurance laws of the State; and by regulating the insurance industry in an efficient, courteous, responsive, fair, and equitable manner. For more information about working at the SC Department of Insurance, please visit Department of Insurance, SC - Official Website | Official Website
This position is located in the Office of Consumer Services.
The Administrative Coordinator I is responsible for performing and organizing complex administrative duties for the Office of Consumer Services (OCS). This includes the management and timely assignment of complaints and inquiries through NAIC’s State Based Systems (SBS), as well as providing critical support to the OCS administrative team and analysts.
Primary Responsibilities:
1. Complaint Management:
• Log and track OCS complaints and inquiries in SBS.
• Assign cases to analysts promptly and accurately.
• Update and maintain accurate Consumer Complaint Company Contacts and complete related technical helpdesk tickets.
• Participate in periodic NAIC Point of Contact Calls and Webinars.
2. Administrative and Call Center Support:
• Serve as a backup for the OCS Administrative Specialist and call center operations.
• Assist with document preparation and public requests.
3. Recordkeeping and Reporting:
• Prepare and maintain specialized records and reports for the division.
4. Team Training and Development:
• Manage resources and provide training for the administrative team.
5. Outreach and Project Support:
• Support OCS outreach initiatives and departmental projects as needed.
6. General Administrative Activities:
• Coordinate activities related to fiscal management, personnel, procurement, and supply services.
7. Skills and Competencies:
• Ability to multi-task, meet deadlines, and prioritize competing demands.
• Strong analytical and problem-solving skills to evaluate compliance with insurance laws.
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to handle confidential or sensitive information with discretion.
• Knowledge of standard office practices and procedures.
• Sound judgment and initiativeA high school diploma and relevant experience in business management, public administration, or administrative services or a bachelor's degree may be substituted for the required work experience. Bachelor’s degree in a relevant field.
2 years of experience in the insurance industry.
Typing ability of 35-40 wpm.
Strong computer skills with proficiency in Microsoft Office programs.
Effective and professional communication skills with both industry representatives and the general public.
This position is ideal for a self-motivated individual with strong administrative expertise, excellent communication skills, and the ability to handle multiple priorities in a professional environment.Educational Credentials:
Applicants indicating college credit or degree(s) on the application will be required to submit a sealed, certified copy of the transcript(s) prior to beginning employment. Failure to produce an official, certified transcript will result in any conditional offer of employment being rescinded.
Equal Opportunity Employer:
It is the policy of the South Carolina Department of Insurance to provide equal employment opportunities to all job applicants and employees without regard to their race, color, religion, national origin, sex (including, but not limited to, pregnancy, childbirth or related medical conditions and lactation), disability or age.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
The Department of Insurance offers an exceptional benefits package for FTE positions that includes:
Disaster Response
This position is considered essential in the event of an emergency or major disaster. Incumbent is required to participate in emergency or major disaster response activities as outlined in the DOI Disaster Response Plan. During such times, the incumbent should regard himself/herself as being on 24-hour call and subject to duty when such an event occurs or is anticipated to occur.
The mission of the State of South Carolina Department of Insurance is to protect the insurance consumers, the public interest, and the insurance marketplace by ensuring the solvency of insurers; by enforcing and implementing the insurance laws of the State; and by regulating the insurance industry in an efficient, courteous, responsive, fair, and equitable manner. For more information about working at the SC Department of Insurance, please visit Department of Insurance, SC - Official Website | Official Website
This position is located in the Office of Consumer Services.
The Administrative Coordinator I is responsible for performing and organizing complex administrative duties for the Office of Consumer Services (OCS). This includes the management and timely assignment of complaints and inquiries through NAIC’s State Based Systems (SBS), as well as providing critical support to the OCS administrative team and analysts.
Primary Responsibilities:
1. Complaint Management:
• Log and track OCS complaints and inquiries in SBS.
• Assign cases to analysts promptly and accurately.
• Update and maintain accurate Consumer Complaint Company Contacts and complete related technical helpdesk tickets.
• Participate in periodic NAIC Point of Contact Calls and Webinars.
2. Administrative and Call Center Support:
• Serve as a backup for the OCS Administrative Specialist and call center operations.
• Assist with document preparation and public requests.
3. Recordkeeping and Reporting:
• Prepare and maintain specialized records and reports for the division.
4. Team Training and Development:
• Manage resources and provide training for the administrative team.
5. Outreach and Project Support:
• Support OCS outreach initiatives and departmental projects as needed.
6. General Administrative Activities:
• Coordinate activities related to fiscal management, personnel, procurement, and supply services.
7. Skills and Competencies:
• Ability to multi-task, meet deadlines, and prioritize competing demands.
• Strong analytical and problem-solving skills to evaluate compliance with insurance laws.
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to handle confidential or sensitive information with discretion.
• Knowledge of standard office practices and procedures.
• Sound judgment and initiativeA high school diploma and relevant experience in business management, public administration, or administrative services or a bachelor's degree may be substituted for the required work experience. Bachelor’s degree in a relevant field.
2 years of experience in the insurance industry.
Typing ability of 35-40 wpm.
Strong computer skills with proficiency in Microsoft Office programs.
Effective and professional communication skills with both industry representatives and the general public.
This position is ideal for a self-motivated individual with strong administrative expertise, excellent communication skills, and the ability to handle multiple priorities in a professional environment.Educational Credentials:
Applicants indicating college credit or degree(s) on the application will be required to submit a sealed, certified copy of the transcript(s) prior to beginning employment. Failure to produce an official, certified transcript will result in any conditional offer of employment being rescinded.
Equal Opportunity Employer:
It is the policy of the South Carolina Department of Insurance to provide equal employment opportunities to all job applicants and employees without regard to their race, color, religion, national origin, sex (including, but not limited to, pregnancy, childbirth or related medical conditions and lactation), disability or age.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
The Department of Insurance offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan (pension plan option) and Deferred Compensation Programs
- Employee Assistance Program
- Free counseling sessions for employees and household members
- Free legal counseling
- Free financial counseling
- Flexible Work Schedules
- Compressed work weeks
- Part-time telecommuting
- Flex-time
- Free Gym Access
- Growth Opportunities
- Certifications/designation program allowing for salary increases and bonuses
- Infants at Work Program
- Employees eligible to bring their newborn/infant to the workplace
- Free Parking
Disaster Response
This position is considered essential in the event of an emergency or major disaster. Incumbent is required to participate in emergency or major disaster response activities as outlined in the DOI Disaster Response Plan. During such times, the incumbent should regard himself/herself as being on 24-hour call and subject to duty when such an event occurs or is anticipated to occur.
Salary : $42,000 - $47,000
Lead Administrative Coordinator (Administrative Coordinator) - 61007493-178330
State of South Carolina -
Lexington, SC
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