What are the responsibilities and job description for the Financial Center Manager position at Texas Capital Bank?
Overview
Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies. For more information about joining our team, please visit us at www.texascapitalbank.com.
Responsibilities
- Oversee the operation of a banking center to ensure customer satisfaction and compliance with all laws, regulations, policies and procedures
- Maintain a properly trained staff and provide guidance, support and conflict resolution to team members, which includes adhering to Texas Capital Bank guidelines, policies and procedures and applicable laws
- Coordinate operational issues including automation and equipment needs, workflow and transaction integrity
- Maximize the growth and profitability of the branch through cross-selling and assisting commercial officers with sales calls
- Act as a liaison with various internal business partners to facilitate client on-boardings
- Foster an environment within the banking center that assures exceptional customer service
- Interview and hire qualified candidates upon event of banking center staff vacancies
- Maintain proper security with the banking center to protect employees and bank assets
- Ensure responsible management of banking center budget
Qualifications
- Bachelor’s degree in Finance, Accounting, Business or the equivalent preferred, and a minimum of 10years banking experience with three years in a supervisory role
- Excellent knowledge of bank and branch operations, customer service and sales
- Strong knowledge of bank products and services
- Proven leadership and organizational skills, including effective time management
- Ability to be influential and establish positive working relationships across the organization
- Demonstrated ability to establish and achieve strategic branch goals
- Effective communication (both verbal and written), negotiating, and presentation skills
- Ability to readily identify needs and requirements, and establish plans and processes to ensure successful results
- Strong knowledge of legal entity documentation required
- Take initiative to participate in continued education and management development
- Proficiency in the use of PC software tools for reports, audits, analysis, and presentations
