What are the responsibilities and job description for the Peer Support Specialist position at the Chickasaw Nation?
We are currently looking for a Full Time Peer Support Specialist to join our Violence Prevention and Residential Recovery Team B team located at the Healthy Lifestyles.
Summary:
This position is located within the Chickasaw Nation Department of Family Services. The purpose of this role is to provide non-clinical, strengths-based support, promote connections to resources and/or services, and inspire hope for individuals and families served. The Peer Support Specialist role is to assist the individuals served with finding and following their own successful path without judgement. The person serving in this role will have actual lived experience similar to the population being served with sensitivity to the First American culture. Work is done collaboratively with all members of the team or program.
Responsibilities:
- Provides peer support and educational groups (life skills, etc.) with individuals served as needed
- Provides orientation for new individuals and families served and communicates vital information to the team
- Model effective coping skills, communication skills, thought changing skills, and self-help strategies
- Provides hope for individuals or families served through encouragement, advocacy, and sharing of own experiences
- Utilizes a collaborative approach with team members to support the needs and concerns of individuals and families being served
- May assist with follow-up contact after completion of services if appropriate
- Seeks support from leadership when experiencing personal challenges impacting work performance
- Reports any unusual behavior, conflicts, or physical and mental health concerns to line of support
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to work effectively in a stressful environment or situation
- Ability to recognize, interpret, and regulate your own emotions, and understand those of other people
- Ability to use a trauma-informed approach with individuals, which promotes environments of healing and recovery
- Demonstrates and prioritizes personal well-being and utilize available resources as needed to support others effectively
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Maintaining a high level of confidentiality and using discretion and discernment
- Ability to handle difficult customers and situations
- Must be able to work quickly, efficiently and accurately
- Must be detail-oriented
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Understand Native American culture and tribal programs
- Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
- Knowledge and understanding of First American populations
- Ability to multitask
- Ability to remain calm under stress
- Establishes professional working relationships as appropriate
- Works well within a team
- Organizational and time-management
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Interpersonal skills to motivate, investigate, inspire
- Writes effective communications with team, departments, guests and management
- Keeps written records
Skills:
Essential:
Essential:
- Basic Computer skills
- Demonstrates strong self-management skills, including maintaining a healthy work life balance to ensure quality customer service
Experience:
Essential:
Essential:
- 2 years directly related experience
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass general background check
- Standard Driver's License
- Must have personal recovery from substance use
- Must be a survivor of domestic violence or sexual assault
- Must be a graduate of a speciality court program
- Peer Recovery Support Specialist Certification
Working Conditions:
Essential:
Essential:
- Customer service
- Fast-paced
- Mental health treatment facility
- Works in an office setting
- Organized
- Team-oriented
- Computers, printers, phones
- Communications phone, computer
- Communications written, verbal
- Communication with groups
- May be required to de-escalate argumentative, hostile or similar situations
- May be required to assist individuals with unmanaged emotions
- High pressure
- May be required to assist individuals who are hostile, agitated or under the influence
- Effective work relationships inside and outside organization
- Sometimes bend, kneel, stoop, push, reach
- Use computer up to 50% of shift
- Sometimes lift and or carry up to 50 lbs
- May work day shift
- May work evening shift
- May work weekend shift
- Infrequent travel
- Must not have charges or arrests for substance abuse related offenses within the past two years
- If applicable, must have at least one year of sobriety
- May be required to assist individuals who are under the influence
