Security Officer II

Security Officer II - 14281

Pauls Valley, OK | Security | Part Time 38

Posted 2 days ago

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Description

We are currently looking for a Part Time 38 Security Officer II to join our Jet Stream Security Sub Unit 3 team located at the Jet Stream Casino working .
Summary:
Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Responsibilities:

• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Maintains files, logs, and records
• Communicates via radio per division and position protocols
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Maintains confidentiality, security, and integrity of data and information
• Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:

- May guard facility entrances - controlling access and alarming others as necessary

• Escorts patrons or guests
• Escorts/monitors drop team and money carts when assigned to gaming facility
• May prepare temporarty visitor IDs
• Responds to security breaches
• Executes internal and external patrols of assigned areas and locations
• Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
• Performs all other duties as assigned

Competencies:
Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Maintains strict confidentiality in all matters
• Ability to handle difficult customers and situations
• Must be detail-oriented
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Organizes work and assigned area logically and orderly
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

• Good driving record and be insurable by the Chickasaw Nation

Skills:
Essential:

• Basic Computer skills
• Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Nonessential:

• Proficient in use and non-use of firearms

Experience:

Nonessential:

• 1 year directly related experience

Education:
Essential:

• High School, GED or Equivalent

Credentials:
Essential:

• Must be over 18 years old
• Pass gaming background check
• Pass general background check
• Pass Indian Child Welfare background check
• Phase I
• Phase II

Nonessential:

• Must be over 21 years old
• Phase IV unless prohibited (e.g. Hospital)
• Standard Driver's License
• Gaming license or permit as required by assigned position

Working Conditions:
Essential:

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Casino
• Fast-paced
• Noisy
• Mix of office/non-office settings
• Team-oriented
• Computers, printers, phones
• Hand-held radios
• Potentially dangerous situations
• May have to subdue violators
• May be required to de-escalate argumentative, hostile or similar situations
• Sometimes bend, kneel, stoop, push, reach
• Sometimes climb stairs
• Use computer up to 25% of shift
• Hand-eye coord, reach and grasp
• Listening and hearing ability
• Sometimes lift and or carry up to 50 lbs
• May be required to run
• Sitting up to 75% of shift
• Standing up to 100% of shift
• Visual acuity for detail, distance, color, depth perception
• Walking up to 75% of shift
• May work day shift
• May work evening shift
• Must be flexible with work schedule
• May work holidays
• May work night shift
• May be on-call
• May work rotating shifts
• May work weekend shift

Nonessential:

• Multi-gear bicycle
• Minor injuries, e.g. muscle aches, scratches, cuts or burns
• Car, van, light truck

#IND

Job Type: Part-time

Work Location: In person