What are the responsibilities and job description for the EG Technician position at the Chickasaw Nation?
We are currently looking for a Full Time EG Technician to join our team located at Riverwind Casino.
Summary:
Maintains, repairs and provides technical support for all electronic games within the facility while offering great service to our internal and external patrons.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs routine preventative maintenance on all electronic gaming machines, kiosks and other equipment to ensure optimal operations and maximum efficiency
- Repairs machines through tasks such as resolving Dollar Bill Acceptor issues, repairing cash boxes, resetting systems and utilizing standard codes to keep machines running properly
- Assists vendors with all gaming installations, gaming removals and theme changes, including: machine break down, relocations and set up
- Assists vendors with all gaming installations, gaming removals and theme changes, including: machine break down, relocations and set up
- Assists FEC with access to perform preventative maintenance on the kiosks
- Completes and submits all logs, reports and required paperwork to line of support
- Completes all required paperwork including: Machine seal requests and approvals from the Gaming Commission
- Compiles gaming machine list and log with all electronic gaming information for all facility machines
- Completes games down log as they occur and report findings to Line of Support; posts information for nationwide access.
- Updates progressive logs when new progressive machines arrive
- Submits reports on work activities and progress of work to the supervisor
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Writes effective communications with team, departments, guests and management
Skills:
Experience:
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass gaming background check
Working Conditions:
Essential:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Casino
- Fast-paced
- May work in loud or noisy areas
- Noisy
- Potential exposure to blue and or white light
- Pass pre-employment drug test
- Hand-eye coordination, reach and grasp
- Manual dexterity
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 25% of shift
- Walking up to 100% of shift
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
