What are the responsibilities and job description for the EG Floor Attendant position at the Chickasaw Nation?
EG Floor Attendant - 16084
Paoli, OK | Gaming | Part Time 38
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Description
We are currently looking for a Part Time 38 EG Floor Attendant to join our Northern Neighborhood Operations Unit 5 team located at the Washita Casino working .
Summary:
Responsible for providing a high degree of courteous service to guests during their entertainment experience.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
- Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
- Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
- Coordinates with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management
- Identifies top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Writes effective communications with team, departments, guests and management
Skills:
Essential:
- Count lrg amts of cash by hand / with cash counting machines
- 10-key adding machine
Experience:
Essential:
- No prior experience required
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass gaming background check
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Fast-paced
- May work in loud or noisy areas
- Noisy
- Potential exposure to blue and or white light
- Pass pre-employment drug test
- Hand-eye coordination, reach and grasp
- Manual dexterity
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 25% of shift
- Walking up to 100% of shift
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
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