Residency/Specialty Patient Experience Specialist
Dent Med-Clinical Affairs - Pennsylvania-Pittsburgh - (23008744)
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.
Assignment Category Full-time regular
Job Classification Staff.Patient Office Assistant
Job Family Health Professionals
Job Sub-Family Clinic Operations
Campus Pittsburgh
Minimum Education Level Required High School Diploma/GED
Minimum Years of Experience Required 1
Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Additional details about Required Licensure/Certification Career training in dental/medical office skills or additional experience may be substituted for degree. Excellent customer service skills, communication skills, and organizational skills, attention to detail, and flexibility. Front office experience and/or familiarity with dental insurance and treatment codes is highly desirable. Relevant professional experience may be substituted for degree requirement.
Work Schedule Monday-Friday, 8:00 a.m.- 4:30 p.m.
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents Resume, Cover Letter
Optional Documents Not Applicable
Essential Functions Interacts extensively with people; prepares and processes paperwork
Physical Effort Position is primarily sedentary but mobility is needed from time to time to respond to faculty, resident, student or patient needs. No significant lifting or carrying.
