What are the responsibilities and job description for the Patient Experience Specialist position at University of Pittsburgh?
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.
Dent Med-Clinical Affairs
Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable.
Essential Functions
Coordinate the administrative aspects of providing dental care to patients in one of the School's comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff and clinic leadership in a customer-focused, quality-conscious work environment. Responsibilities include assisting patients, supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic.
Physical Effort
Position is primarily sedentary; reviews information with students and patients, contacts insurance companies by phone or online, and prepares and processes paperwork. Mobility is needed from time to time to respond to student and patient needs. No significant lifting or carrying.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category
Full-time regular
Job Classification
Staff.Patient Office Assistant
Job Family
Health Professionals
Job Sub-Family
Clinic Operations
Campus
Pittsburgh
Minimum Education Level Required
High School Diploma/GED
Minimum Years Of Experience Required
1
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Additional Details About Required Licensure/Certification
Career training in dental/medical office skills or additional experience may be substituted for degree.
Work Schedule
Monday-Friday, 8:00 a.m.-4:30 p.m.
Work Arrangement
On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range
TBD Based Upon Qualifications
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
Dent Med-Clinical Affairs
Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable.
Essential Functions
Coordinate the administrative aspects of providing dental care to patients in one of the School's comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff and clinic leadership in a customer-focused, quality-conscious work environment. Responsibilities include assisting patients, supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic.
Physical Effort
Position is primarily sedentary; reviews information with students and patients, contacts insurance companies by phone or online, and prepares and processes paperwork. Mobility is needed from time to time to respond to student and patient needs. No significant lifting or carrying.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category
Full-time regular
Job Classification
Staff.Patient Office Assistant
Job Family
Health Professionals
Job Sub-Family
Clinic Operations
Campus
Pittsburgh
Minimum Education Level Required
High School Diploma/GED
Minimum Years Of Experience Required
1
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Additional Details About Required Licensure/Certification
Career training in dental/medical office skills or additional experience may be substituted for degree.
Work Schedule
Monday-Friday, 8:00 a.m.-4:30 p.m.
Work Arrangement
On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range
TBD Based Upon Qualifications
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable