Peets Attendant - FT

Job Details

Job Location: Lincoln, CA

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Shift: Any

Job Category: Food & Beverage

Description

Position Summary

The Peets Counter Attendant will ensure service standards are met by providing friendly

and professional service while delivering high quality food and beverage offerings. The

Peets Counter Attendant will ensure service standards are met and surpassed by providing

Guests with prompt, quality coffee selections, purchase, and preparation. The Peets

Counter Attendant will provide Guests and fellow Team Members with a friendly, upbeat

presence while maintaining a clean atmosphere. Responsibilities must be performed in

accordance with all Company standards, policies, and procedures.

Essential Functions

• Practice, support, and promote Thunder Valley Casino Resort's "Winning Attitude"
  
  

company-wide culture and demonstrate AAA Four Diamond service standards at all

times.

• Welcome and connect with every Guest. Provide information regarding all products
  
  

offered.

• Anticipate Guests' needs and appropriately suggest additional products to enhance
  
  

service and meet sales goals.

• Assist Guests in the selection and purchase of specialty coffee beverages, food items,
  
  

and retail items.

Peets Counter Attendant Page 2 Updated 05/14/22

• Prepare a variety of Guest beverage orders. Serve food items and warm pastry case
  
  

items when requested.

• Ensure pastry display case is well-stocked and presentable.
• Present a professional demeanor and demonstrate clear communication with all Guests
  
  

and Team Members.

• Maintain knowledge of all products offered and ensure that all products are served to
  
  

the Guests according to Thunder Valley Casino Resort and Peets standards.

• Using proper equipment and appropriate training, follow established policies and
  
  

procedures in addition to specifications for operational flow at each station.

• Follow SOPs, recipe books, and guidelines and have all necessary supplies to provide
  
  

consistency and quality of service.

• Follow cash handling and register policies including processing Guest checks
  
  

following established procedures and proper tendering of transactions.

• Follow established internal control procedures for obtaining banks, returning banks,
  
  

and non-cash paperwork drop.

• Perform cleaning tasks in accordance with duty rosters and cleaning standards to
  
  

maintain the appearance and sanitation of the restaurant service area and equipment.

• Follow standards for merchandising, stocking, rotating, and storing all products.
  
  

Restock all products throughout the shift as necessary.

• Follow inventory stocking and recording guidelines.
• Perform preventative maintenance in accordance with preventative maintenance
  
  

checklist.

Qualifications

Minimum Qualifications

• High school diploma or equivalent education preferred.
• Any combination of education, training, or experience that provides the required
  
  

knowledge, skills and abilities. One (1) year of experience in a food service outlet is

preferred.

• Ability to handle a wide variety of tasks simultaneously while serving customers.
  
  

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• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to communicate effectively with Guests, Team Members and Management in
  
  

both written and verbal form.

• Must be at least eighteen (18) years of age.
• Must be able to obtain UAIC Tribal Gaming License.
  
  

Physical Requirements

• Requires normal, corrective vision range, the ability to see color and the ability to
  
  

distinguish letters, numbers and symbols.

• Must be able to walk and stand for extended periods of time.
• Must be able to lift twenty (20) lbs.
• Must be able to enter walk-in units with temperatures to -10 degrees.
• Must be able to bend and reach to a height of six (6) feet with or without assistance.
• Manual dexterity to operate job related equipment.
  
  

Work Conditions

Work is typically conducted in a food service environment which may be hot, cold, and

noisy. Work will also be conducted in an area adjacent to the casino in the presence of

secondhand smoke. Team Members will be required to stand, walk, lift, reach, push, pull

and grasp. These tasks include the maintenance and care of an assigned area. Frequent

contact with fellow Team Members and Guests is standard.