What are the responsibilities and job description for the Powersports Service Writer-BMW Motorcycles of Richfield, MN position at Tom Wood Inc.?
BMW Motorcycles of Richfield, MN, a Tom Wood Group business, is excited to be adding to our team. We are actively searching for our next Service Writer to help deliver exceptional customer service and ensure smooth operations in a dynamic environment. Passion for the industry and what we do is a must!
Schedule: Tuesday through Saturdays
Sundays and Mondays are for riding!
Responsibilities:
- Communicate with technicians to fulfill parts and accessories requests effectively and address any challenging service issues.
- Build and maintain strong relationships with customers to encourage repeat and referral business, ensuring courtesy and professionalism at all times.
- Handle customer complaints tactfully, promptly, and with genuine concern.
- Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
- Answer phone calls, provide price quotes, and offer other information as needed.
- Ensure body shop estimates align with ordered parts and pricing.
- Assist outside sales representatives with order processing and solicit assigned accounts via phone.
- Ensure all internal parts requests are billed on service repair orders and that customers sign for charge sales and receive their invoices.
- Stay updated on new products and product enhancements.
- Process warranties, handle insurance claims, and sell extended warranties (e.g., wheel/tire, prepaid maintenance).
- Receive, inspect, and dispatch bikes for service, schedule service, and assign tasks to appropriate technicians.
Qualifications:
- Prior experience in a service writer role is preferred.
- Strong communication and customer service skills.
- Proficiency in maintaining organized records and documentation.
- Knowledge of automotive, motorcycle, or powersports parts and services is a plus.
- Comfortable working in a fast-paced environment with attention to detail.
- A customer-first attitude and attention to detail
Benefits:
- PTO & Vacation
- Paid Holidays
- Medical
- Dental
- Vision
- 401k with Company Match
- Life
- Disability
- Training
- Tuition Reimbursement
- Service Awards
- Career Advancement
- Discounts on motorcycles, parts, and all the accessories!
About Tom Wood Group:
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humble Confidence, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
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