What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at TRU BY HILTON?
*Job Overview*
As a Night Auditor Front Desk Agent, you will be the first point of contact for guests at our establishment. Your role is crucial in creating a positive guest experience and ensuring smooth operations at the front desk.
*Duties*
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests and concerns promptly and effectively
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
*Experience*
- Previous experience in customer service, preferably in a hospitality or hotel setting
- Familiarity with front desk operations and hotel management systems
- Strong communication skills and phone etiquette
- Ability to perform night audit duties is a plus
- Multilingual abilities are advantageous for interacting with diverse guests
Job Type: Full-time
Pay: From $12.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
Experience:
- Guest services: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Terrell, TX 75160 (Required)
Work Location: In person
Salary : $13
