What are the responsibilities and job description for the Ticket Scanning Lead - Full Time/Winter Seasonal - Keystone, CO position at vailresorts.valhalla.stage?
Keystone – With three unbelievable mountains, tons of outdoor adventures, lodging and dining all in two unique villages, it’s clear that Keystone is the best place to experience the best of the Rocky Mountains. But what really sets us apart is our people; Keystone’s staff is friendly, engaging and has an eye for the little details that make a big difference. With a heart for guest service, our staff is what makes an Experience of a Lifetime possible for every guest that visits the resort.
Job Description:
The Ticket Scanning Lead is responsible for the daily operational details of the Scanning Department for the lift and/or base area where they are working each day. This includes embodying professional conduct and a high level of guest service, to both internal and external guests, at all times in order to provide an Experience of a Lifetime to all staff and guests. Other job responsibilities include, but are not limited to:
- Having a friendly demeanor and paying attention to detail to make things easy for our guests in all guest service situations.
- Resolving any and all guest ticket and pass issues with the help of the Ticket Office.
- Daily setup, teardown, and maintenance of base area lift mazes.
- Monitor breaks and lunches for Scanner staff and set the standard for work ethic and guest service.
- Investigation of fraudulent Season Pass and Lift Ticket usage; working closely with Keystone Security and the Summit County Sheriff. Following up with Supervisor and Manager.
- Monitor scan equipment performance and work closely with IT to ensure equipment is operating at a high level at all times.
- Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, IT, Mountain Guest Services, and the Summit County Sheriff.
Qualifications:
- Experience working in Ticket Scanning - Strongly preferred
- Experience supervising others - preferred
- Lift 50 pounds
- Stand for the entire work day
- Work outside in all weather conditions including but not limited to snow, extreme cold and wind
- Maintain a calm and professional demeanor at all time in stressful situations
Interesting and Informational Links:
- Find out more about Vail Resorts Recruitment and “like” our page on Facebook
- Find out more about Keystone Resort
- Find out more about our Company Policies
Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
