After Hours Dispatcher - Night Shift

After Hours Dispatcher - Night Shift

Village Travel is seeking an After-Hours Dispatcher for our location in Wichita, Kansas.  This is a full-time position responsible for handling general phone calls and after-hour emergencies for all eight of our locations. The drivers you will be helping could be anywhere in the US. You must be quick to respond in a fast-paced, ever-changing work environment while maintaining composure under pressure. 

The schedule is nights 5pm-5am, with a rotating schedule. Working 2 days on, then getting 3 days off, then working 3 days on, and getting 2 days off. This schedule allows you every other weekend off! This is not a remote position and is based out of our Wichita Kansas location.

Compensation and Benefits:  Pay starts at approx. $21 per hour and you can participate in our Health, Dental, Vision, Company Paid Life Insurance and 401k Matching Plan. After 90 days you will receive 1 week of PTO and at your one-year anniversary, begin receiving 2 weeks off each year. This is in addition to 7 paid holidays!

What’s a normal night like:

You will field 0-50 calls depending on the night. Some of them are as simple as a driver needing their paperwork emailed to them. The extreme case would be a driver having mechanical problems in a city far from home and is loaded with passengers needing to get to an event. Between these two, there’s hundreds of examples such as a passenger calling about a phone left on a bus or a mechanic calling to let you know they need to switch out buses for a trip departing the next day. While you work by yourself, you’ll have in person interactions with those in Wichita and many over the phone. At 5am, there’s a hand-off to the 1^st shift dispatch. The person who excels in this position is a friendly, self-starter who is proactive at finding issues and fixing them before they happen.

Join Our Team – Office

Dispatcher Duties/Responsibilities:

• Know and understand the phone system.  Be able to field incoming phone calls throughout the shift.
• Know and understand the GPS tracking system and how it relates to trips out on the road.
• Be able to proactively identify and resolve issues.
• When necessary, assign and dispatch drivers in accordance with company expectations, policies and procedures adhering to hours-of-service regulations.
• Exhibit a sense of urgency and make well thought out decisions when problems arise.
• After training, possess an operational understanding of our reservation system and how it pertains to dispatch.
• Maintain composure in stressful environments while providing great customer service.
• Develop good working relationships with other departments within the company.
• Retain knowledge and understanding of companywide fleet. 
• Maintain excellent communication and working relationships with drivers.
• Other duties as assigned.

Qualifications

Required Qualifications:

• High School Diploma or GED required.
• Must be able to work a flexible schedule. 
• Strong written and oral communication skills are essential.
• Analytical thinking skills to access situations.
• Proficient in computer technology with a minimum typing speed of 40 WPM.

Preferred Qualifications:
•    Knowledge of DOT rules and Hours of Service regulations preferred.

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend and sit.  The employee must regularly lift and move up to 25 pounds.

Village Travel is an equal opportunity employer and affirmatively seeks diversity in its workforce. Village Travel recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by

Salary : $21