Patient Access Market Director

Job Title: Patient Access Market Director

Employment Type: Direct Hire

Location: Detroit, MI 48201

Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Compensation: $104,000 – $156,000/year

Bonus: 10% – 15% annual target

Relocation: Available based on distance

Travel: Approximately 40% – 80%

Position Summary

Wheeler Staffing Partners is hiring a Patient Access Market Director for a direct hire opportunity in Detroit, MI. This high-impact role is responsible for overseeing day-to-day patient access operations across multiple facilities, ensuring performance goals, productivity standards, cost control, and service excellence are consistently achieved. The ideal candidate will bring leadership experience managing multi-level teams across hospital units and driving strategic, metrics-based improvements in access and revenue cycle processes.

Key Responsibilities

• Oversee patient access operations across assigned facilities, ensuring compliance with client SLAs, productivity goals, and process accuracy.
• Lead a team of directors and managers to achieve operational targets, improve patient cycle time, and drive continuous process improvement.
• Analyze financial performance (P&L) and manage human resources to align with budgetary goals and operational needs.
• Act as a change leader across locations to support process changes, staffing initiatives, and employee engagement strategies.
• Serve as a strategic partner to internal teams and stakeholders, contributing to broader organizational goals and performance outcomes.
• Ensure standardization, quality assurance, and consistent delivery of patient access services across all sites.

Supervisory Responsibilities

• Direct Reports: Director, Patient Access I or II
• Indirect Reports: Manager, Patient Access I or II

Required Qualifications

• Minimum 4 years of leadership experience at the manager or director level, including management of multi-level teams.
• Minimum 1 year of director-level experience overseeing operations at multiple facilities or equivalent business leadership experience.
• Bachelor’s degree required (Healthcare Administration, Business, or related field preferred).
• Experience working in large, multi-site healthcare systems or service organizations.
• Proficiency in managing operational metrics, P&L analysis, and staff development.

Preferred Skills

• Deep understanding of patient access workflows and the healthcare revenue cycle.
• Ability to lead change and manage complex operations with a strategic mindset.
• Strong data analysis, communication, and presentation skills.
• Experience in high-volume, matrixed environments.
• Knowledge of healthcare billing forms and systems (CPT, ICD-10, HCPCS, HCFA1500, UB04).

Additional Details

• Must be comfortable with extensive travel (40%–80%) across facilities or client sites.
• Remote flexibility may be limited based on operational needs.

Ready to lead and transform patient access operations across a dynamic healthcare network? Apply today to speak with Wheeler Staffing Partners about this exciting leadership opportunity.