What are the responsibilities and job description for the Pharmacy Customer Service Representative position at Zempleo?
CLIENT OVERVIEW:
Our client, a Global Fortune 50 organization and one of world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products.
JOB OVERVIEW:
POSITION: Pharmacy Customer Service Representative (Job ID: 99633)
DURATION: 5 months temp to perm | 40hr/week | M-F | Any time between 8a – 8p EST; 7a – 7p CST
PAY RATE: $18/hr. on W2.
LOCATION: Cary NC
JOB RESPONSIBILITIES:
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral.
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.).
JOB QUALIFICATIONS (KNOWLEDGE, SKILLS, & ABILITIES):
- At least 1 year of experience in a high-volume call center
- Proficient Computer Skills
- Customer Service Experience
NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening.
AKASH DEVGAN
Job Types: Contract, Full-time
Salary: Up to $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Cary, NC 27513: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Pharmacy: 1 year (Required)
- High Volume Call Center: 1 year (Required)
Work Location: In person
Salary : $18 - $0
