Operations Support

About Client:

Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.

The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.

Rate Range: $20-$24/Hr

Job Description:

• This position within the Derivatives Client Service Group involves extensive contact with our clients, our colleagues and global sales force.
• The group's primary responsibility is to ensure that the client's futures settlement figures are accurate each day.
• This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined.
• The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once.
• The emphasis of the team is to be a Relationship Manager and provide superior service to the client base.
  
  

Required:

• Experience in the financial industry in Operations and/or client service roles*
  
  

Responsibilities Include:

• Serve as a point of contact for ***'s top revenue generating clients for operational issues across products and Ops functions.
• Develop and enhance client relationships by providing exceptional levels of client service.
• Expertly navigate the *** organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.
• Strong product skills within Clearing Ops but product literate across other businesses
• Can contribute independently to automation or enhancement initiatives
• Be a change agent and drive the direction of the group strategically by improving the efficiency and control aspects of Clearing, Client service, Reconciliation and Control functions
• Proactively explore solutions to close control gaps and ensure adherence to existing control framework; regular review and understanding of procedures, checklists and reports to ensure they are accurate and current
• Is seen as collaborative across many infrastructure groups to drive solutions for their Clients
• Is trusted to participate in Client pitches with the Sales team
• Visit Clients face to face with some frequency, with or without the Business Unit
• Enhances process improvement ideas and implementation of automation opportunities for our Client business
• Keep abreast of current and upcoming product and functional specific industry initiative related topics.
• Be able to provide high-quality value-added insight to key clients.
• Experience in the financial industry within Operations roles.
• Excellent communication skills with subordinates, peers and senior stakeholders
• Proven ability to work across Global departments to build credibility and strong relationships.
• Understand and adapt to Regulatory and Industry change
  
  

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com