Operations Support

***Local candidates with Batchlor's degree required**

Job Title : Operations Support

Work Location: 1300 Thames Street Harbor Point Phase I Baltimore MD USA 21230

Pay Rate: $20.74/hr on W2 (no benefits)

Period 09/08/2025 to 09/06/2026 (12 months contract)

Description:

- Role starts on-site and then transitions to a hybrid role, 3 days in office*

*Interviews will be one round via video conference*

Duties may include:

- Processing incoming and outgoing paperwork including mail and facsimiles

- Support client service associates and operational personnel

- Checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center

- Make outbound contact both in writing and verbally with clients concerning paperwork

Requires:

- Ability to define and prioritize project activities and follow-up on project progress

- Strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field.

- Must be able to learn quickly and to engage in a number of detailed tasks at once.

- Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.

Top Skills:

- Strong written and verbal communication

- Attention to detail

- Problem solver

- Demonstrates excellent attention to detail when analyzing or interpreting data.

- Displays well-developed ability to comprehend, reason and process complex data.

- Breaks down problems/issues into smaller, more manageable parts.

- Asks appropriate questions to source and validate data in order to support comprehensive analysis; consult subject matter experts where needed.

- Combines clear and appropriate escalation with suggestions on appropriate risk reduction strategies.

- Listens attentively, ask exploratory questions, and paraphrase.