Surveillance Agent I

Description

Surveillance Agents observe all areas of the Two Kings Casino operation using video technologies, performing various reviews for the Gaming Commission and Casino Departments along with compiling accurate reports on incidents occurring on property to ensure the Catawba Nation’s assets are protected. The Surveillance Department is a 24 hour, 7-day-a-week department. The department works on holidays and weekends.

This position is responsible and subject to the CIN Personnel Policies and Procedures Manual.

Essential Functions —

• Actively observes all areas of the Casino operation using digital video surveillance (CCTV) equipment.
• Conduct routine observations focused on funds-handling operational areas to determine if breaks in established procedures have occurred.
• Immediately reports suspicious, unusual activities or transactions to the Supervisor in charge.
• Complies various reports focusing on accuracy and attention to detail, also ensuring all paperwork is error free and completed in a timely manner.
• Remains current on and has comprehensive knowledge on surveillance and casino department, MICS, TICS, and SICS, and policies and procedures.
• Protects the confidential nature of observations, recorded video, and surveillance activities.
• Ensures equipment used by the Surveillance department is functioning as intended.
• Collaborate with Casino Operation to ensure associate and customer safety.
• Identify areas of risk and report to supervisor for investigation and review.
• Ensure that video is properly referenced and archived for potential future use.
• When required, record video incidents to CDs and prepare incident documentation as needed for distribution to various departments and/or law enforcement.
• May testify in court.
• Other duties as assigned.

Competencies —

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform investigations using computer software and data analytics
• Ability to maintain visual attention and mental concentration for significant periods of time.
• Ability to analyze and interpret numerical data, including statistical information and produce organized and clear reports.
• Working knowledge of Tribal Gaming Ordinance, Tribal Internal Controls Standards, NIGC regulations, and Casino Policies and Procedure standards.
• Must meet standards established for a key gaming license.
• Must abide by Commission confidentiality policies.

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources team. Catawba Indian Nation reserves the right to amend this job description.

Catawba Indian Nation exercises INDIAN PREFERENCE:

Native American Indian preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473).

Background checks and drug screening are requirements for employment. 

Qualifications

• Must undergo a Criminal Background Investigation to be approved for a Catawba Gaming License.

Education:

• High School diploma or GED.

Licenses & Certifications:

• Valid state driver’s license and an insurable driving record.

Knowledge, Skills, and Abilities

• General computer/keyboarding skills.
• Minimum of one-year of video surveillance, military, loss prevention, security based on CCTV or law enforcement required.
• Ability to work weekends.
• The Surveillance Department is essential to Casino operation and operates 24 hours a day 365 days a year including during inclement weather. All Surveillance Personnel must have the ability to work any day and any shift assigned. Mandatory attendance and overtime can be assigned as per business demands.

Work Environment & Physical Demands

• While performing the duties of this Job, the employee is regularly required to use hands to handle, grasp, or manipulate objects; reach with hands and arms; bend so as to open/use lower drawers or cabinetry; to talk, hear, and see. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Salary : $20