IT Support Technician

Role: IT Support TechnicianLocation: Cranston, RI Hours: Mon - Fri 8:30a - 5:00pTemp- HirePay: $25-30/hr ResponsibilitiesWorking with ticketing software and remote management utilitiesIdentify and respond to user questions, issues, and technical support needs.Employ system analysis techniques to create needs assessments, consult with clients to determine business needs and goals, hardware and software requirements and system specification. Design comprehensive IT solutions to meet those needs and goals.Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities.Provide support to client on any aspect of their system, following industry best practice standards.Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work.Resolve client hardware and software errors via remote, telephone, and onsite support.Maintain accurate incident report details and documentation in an established ticketing system.KNOWLEDGE/SKILLS/ABILITIES:Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.Looking for three (3) to five (5) years of recent hands-on experience in an IT and/or networking support roleMust have experience in troubleshooting system integration and system compatibility issues....Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP

Salary : $25 - $30