What are the responsibilities and job description for the Crisis Counselor, Crisis Care position at Heritage Behavioral Health Center?
This full time position provides crisis intervention, to include assessment, counseling, and linkage and aftercare services, to individuals experiencing a mental health or substance use crisis in various community settings (i.e. emergency departments, community agencies, client’s homes, etc.). Heritage responds to individuals seeking help with depression, anxiety, substance use, and/or other distressing symptoms, by providing a supportive response and linkage to ongoing supportive services. The program will provide support to anyone, anywhere, and at any time. The crisis counselor will be a member of the Crisis Care program providing mobile crisis response services in Macon, Dewitt, and Piatt counties.
Responsibilities Include:
- Face-to-face, telephone, and virtual sessions to provide crisis intervention and support in a timely manner
- Able to communicate with individuals, friends/family, and referral sources
- Able to work with children, adolescents, and adults
- Engage individuals admitted to inpatient psychiatric settings to assist in identifying and linking to ongoing services and supports in the community
- Assist individuals with the involuntary admission process at the Macon County Court
- Able to complete pre-admission screening assessments for individuals being referred to skilled nursing or mental health nursing facilities
- Maintain positive relationships with referral sources and community providers
- Collaborate with multiple internal and external providers to coordinate treatment including crisis care team members, support team members, case management, counselors, psychiatric providers, clinical leaders, and other organizations within the communities served.
Knowledge, Skills and Abilities:
- Ability to engage individuals in behavioral health treatment
- Ability to provide flexible services as the present and/or scheduled- each day will look different
- Able to provide own transportation and vehicle
- Knowledge of behavioral health diagnoses
- Ability to work with seriously and persistently mentally ill, substance abusing, or dually diagnosed populations
- Knowledge of community resources including psychiatry, substance use, medical, and/or other community services
- Excellent decision making and problem solving skills
- Effective oral and written communication skills
- Ability to work independently in a professional environment
- Ability to work as a team player
- Ability to seek guidance when necessary
- Strong customer service skills with everyone encountered
- Ability to navigate electronic health record
- Proficient in Microsoft Word and Excel
- Initiative for ongoing self-development (skills, learning, and growing)
Education and Experience:
Ideal candidates will have education and experience in providing crisis services. Ideal candidate will hold a Bachelor’s degree or a Master’s degree in human service related field and be able to function as a Mental Health Professional (MHP) and/or a Qualified Mental Health Professional (QMHP) with the ability to obtain licensure within 2 years.
Valid driver’s license, reliable means of transportation, and proof of current automobile insurance are required.
Heritage offers the following benefits with this position:
- Generous paid vacation, sick and personal leave
- Paid holidays
- Health club/fitness reimbursement
- Employee Assistance Program
- Continuing Education Opportunities
- Tuition Assistance Opportunities
- Agency provided life insurance and short-term disability policies
- Retirement plan (403(b))
- Optional insurance benefits, including health, dental and vision and additional life insurance (health insurance benefit includes substantial agency contribution towards the cost)
- Direct deposit of payroll check
- Reimbursement of approved work-related expenses
