What are the responsibilities and job description for the Help Desk Manager position at PIKEMANN LLC?
Pikemann is searching for a Help Desk Manager to join our Team!
The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises.
Duties and Responsibilities:
- Participates in the department's mission implementation with the director and other team members. This involves program and service planning, implementation, and assessment.
- Installation, testing, deployment, and maintenance of All computer systems, including real, virtual, and hosted systems, as well as cloud applications and associated databases. Systems may also include DLS, Nav365, Jet Reports, MS Access databases, and tiny SQL databases.
- Aids in the protection of system data and resources. This may include maintaining and supporting security devices/applications such as mail and web filters. Manages security update installation (vendor software patches, BIOS, firmware, etc.) on All computer systems, including proper testing and resolution of installation difficulties.
- Assists in the installation, configuration, and programming of network routers, switches, and hubs, as well as the troubleshooting and diagnosis of network issues and bottlenecks.
- Maintains and supports Domain Controllers in Azure and on-premises. Azure, Active Directory, GPO, SharePoint, MS Exchange, and O365 are all maintained and supported. Configures and maintains permissions on network and cloud resources to ensure appropriate access and compliance with best practices. Investigate new products and technologies to improve company and operational efficiency.
Qualifications:
- Bachelor's degree in computer science or 6 years of equivalent experience required.
- HDI Customer Service Representative (or similar) qualification preferred.
- Certification is essential; Network and Security are preferable. Equivalent certifications may be substituted.
- Azure, Office 365, and Exchange management, as well as Windows (desktop and server) OS experience
- SQL Server experience is desired.
- Experience with virtualization software such as vSphere and HyperV
- Experience with TCP/IP networks, DNS, and DHCP
- Experience with firewall rules, routing, and configuration
Desirable Qualifications:
- Ability to collaborate with users and members of the ITS team to achieve goals.
- Outstanding oral and written communication skills.
- Excellent analytical and problem-solving abilities.
- Excellent organizational abilities, as well as the capacity to multitask and prioritize work.
- Willingness to constantly learn new technology and upgrade one's skill set.
- A valid Washington State driver's license is required.
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